We are in the process of addressing the underlying cause. We apologise for the inconvenience this has caused you. Please follow the steps below to be able to use the app again:

This situation may occur when your NHC bus installation is equipped with a measuring module and a wireless bridge that also reads from the smart meter.

The Niko Home app can be installed on the following devices: iPhone OS: Apple iOS 13 and higher. iPhone device: iPhone 8 or newer. Android smartphones: Android 9 and above.

In order to be able to use the Niko Home app (blue house symbol) the software of the Niko Home Control installation shouldn't be older than version 2.5.1.

When facing onboarding problems, check for WiFi amplifiers. If WiFi amplifiers are in the installation they need to be disconnected. The Digital black must be placed near the internet modem, and the onboarding must be started that way. Once the onboarding is completed successfully the WiFi amplifiers can be reinstated. The Digital black will continue to work without issues.

The Niko Home app is the new app with which you can not only control your installation, but make your own alterations to your configuration. More detailed information on the features of the different apps can be found below. The Niko Home Control II app will be withdrawn in time.

Yes, you can log in on multiple phones with the same account.

Yes, you can control and configure your Niko Home Control installation remotely. All your need for this is a smartphone with a working Internet connection.

Please follow the instructions below:

There can be several different causes for this:

By all means – you can add several different accounts in the Niko Home app and easily switch between these accounts without having to enter your password each time.

Please follow the instructions below

Please follow the instructions below

Make sure the computer on which you open the programming software is connected to the same network as your Niko Home Control installation OR connect this computer directly to your connected controller. Open the active version in the programming software using the ‘open’ button below and to the right of ‘Open active version’.

Combined with touchscreen 3 (or a smartphone or tablet) as an internal video unit, access control can be integrated into a Niko Home Control installation via the external video unit. If you want to receive incoming calls via the Niko Home app on a tablet, contact your tablet vendor to ensure that your tablet meets the following minimum requirements: